Our contract

When you place an order to purchase a product from us, your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Returns

We are unable to exchange items that are not damaged, defective or incorrect. If you take delivery of a package from us and the contents have been damaged in transit, or the item is defective or incorrect, you can return the item(s) to us within 30 days of receipt for exchange.

Delivery Estimates

Please note that our delivery estimate is within 28 days but this is an estimate and is not a guaranteed delivery date and should not be relied upon as such. As we process your order, we will inform you by e-mail if the delivery of any product you order turns out to be delayed.

Customs

When ordering goods from us for delivery outside the UK or USA you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Electronic communications

When you visit www.theanimalsfilm.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies of the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England.

Our details

This website is owned and operated by:

Beyond the Frame Ltd.

Registered in England No. 2778696

VAT Reg. No. 653 2020 77
You can contact us via email info@beyondtheframe.co.uk